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Metallographic examination
Grinding and polishing machines
Inlay machines
Metallographic testers
-Order review-
customer
1) Drawings
2) Demand capacity
3) Other information
Business Department
1) Receive customer information
2) Customer Information Communication Engineering/PMC
3) Whether comprehensive internal information can be received and replied to the customer
Engineering department
1) Receive customer drawings
2) Process and man hour evaluation shall be communicated to PMC
PMC
1) Receive customer information
2) Customer information communication Engineering/PMC
3) Comprehensive internal information
Can I take the order and reply to the customer
Handling of internal NG products
Integrity, self-improvement, service and innovation
OQC inspection
01
NG product rejection
02
QC opens 8D according
03
Manager confirmation
04
Analytical processing
05
Rework
06
Summary and measures
07
Daily inspection
08
Customer complaint handling process
To be an enterprise satisfying customers
Accept customer complaints
1. Accept the feedback from customers and understand the specific situation in detail.
2. Keep records of problems
Reply to customer
1. Reply to the customer according to the feedback within 1 working day.
2. Group meeting to analyze problems
Evaluation report to customer
1. Send the 8D report to the customer within 3 working days
2. Improvement and follow-up of problems
Problem solving
Solve problems within 2 weeks and summarize relevant experiences and lessons
Online Message
Contact us
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Add: Luoqunpu Village, Rome, Qingxi Town, Dongguan City
Tel：0769-87323876/87323878
Fax：0769-87323596
E-mail：sale@dgyujia.com / eric@dgyujia.com
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